Frequently Asked Questions (FAQs)

General Hair Extension FAQs

1. What types of hair extensions do you offer?
We offer a range of luxury hair extensions, including weft, tape-in, nano tips, keratin tips, I-tip, clip-ins, and ponytails. Each extension type is designed for different hair needs and lifestyles.

2. Are your extensions made from real hair?
Yes! Our extensions are crafted from 100% premium human hair, ensuring a natural look, soft texture, and long-lasting quality.

3. How long do hair extensions last?
With proper care, our extensions can last up to 18 months, depending on the type and how often they are worn. Permanent extensions (like tape-in or nano tips) may require maintenance appointments every 6-8 weeks.

4. Can I style and heat my extensions?
Absolutely! Our 100% human hair extensions can be curled, straightened, and styled just like your own hair. We recommend using heat protectant spray to maintain longevity.

5. How do I choose the right extension type for me?
If you’re unsure, our team is happy to help! Visit our [Hair Extension Guide] or try our Colour Match Service for expert recommendations.

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Colour Matching & Selection

6. How do I get a colour match?
You can upload two well-lit photos and a short video, and our team will recommend the perfect shade. Learn more about our [Colour Match Service].

7. What if my colour doesn’t match?
If your shade isn’t perfect, we offer an exchange service to help you find the right match. Please check our [Returns & Exchanges Policy].

8. Do you offer custom blends or mixed shades?
Yes! Some of our extensions come in multi-tonal blends for a natural, seamless look. If you need a custom blend, contact us for assistance.

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Application & Maintenance

9. Can I apply the extensions myself?
Some extensions, like clip-ins and ponytails, are designed for easy at-home application. Professional extensions like tape-ins, nano tips, and keratin bonds should be fitted by a qualified stylist.

10. How do I take care of my extensions?

• Use sulfate-free shampoo & conditioner.

• Brush gently with a loop brush or soft bristle brush.

• Avoid excessive heat and always use a heat protectant.

• Store clip-in and ponytail extensions safely when not in use.

11. Can I sleep with my extensions in?
For clip-in and ponytail extensions, we recommend removing them before sleeping. For permanent extensions, tie your hair in a loose braid or low ponytail to prevent tangling.

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Ordering & Shipping

12. How long does shipping take?
Orders are typically processed within 2-4 business days. Shipping times vary based on location and chosen delivery method. See our [Shipping Policy] for details.

13. Do you offer international shipping?
Yes! We ship worldwide. Shipping fees and delivery times will vary depending on your location.

14. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email.

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Returns & Exchanges

15. What is your return policy?
For hygiene reasons, we only accept unused, unopened extensions in their original packaging within 14 days of delivery. See our [Returns & Exchange Policy] for more details.

16. What if my extensions are faulty?
If you receive a faulty or incorrect product, please contact us within 48 hours of delivery, and we will arrange a replacement or refund.

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Additional Questions?

Still need help? Contact us on lengthsofluxuryhair@gmail.com